Privacy Policy

Introduction

Welcome to gk2 — Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and security of every user who visits our website at gk2.im. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have regarding your information.

By accessing or using gk2, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should refrain from using our platform. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our services or applicable laws.

This policy applies to all users of gk2, including registered account holders, visitors browsing the site, and individuals who contact us via email or support channels. It covers data collected through the website interface, mobile browsing sessions, and any communications you initiate with our team.

Information We Collect

gk2 collects personal information in several ways to deliver, maintain, and improve the services we offer to our users across Bangladesh. The categories below outline the types of data we may collect and the circumstances under which collection occurs.

Account & Registration Data

When you create an account with gk2, we collect the following details to verify your identity and manage your account:

• Full name, date of birth, and gender
• Email address and mobile number (used for account communications and OTP verification)
• National ID or passport number (for KYC compliance where required)
• Home district or city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) for localization
• Username and encrypted password credentials

Transaction & Payment Data

When you make a deposit or request a withdrawal, we collect payment-related information necessary to complete and verify the transaction:

• Mobile financial service numbers used (bKash, Nagad, Rocket, Upay)
• Transaction reference numbers and timestamps
• Deposit amounts and withdrawal history in BDT (৳)
• Bank account or card details where applicable (Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)

Technical & Usage Data

We automatically collect certain technical data when you visit gk2.im. This includes your IP address, browser type and version, operating system, device model, preferred language settings, pages visited, time spent on each page, referring URLs, and clickstream data. This information helps us understand how users interact with our platform, diagnose technical issues, and improve overall service quality. We may also collect data about your gaming activity — such as which games you play, session durations, bet sizes, and outcomes — solely for the purpose of maintaining platform integrity and delivering a personalised experience.

How We Use Your Information

The personal data gk2 collects is used exclusively for legitimate purposes related to operating and improving the platform. We do not use your data for unsolicited marketing campaigns without your explicit consent. Specifically, your information may be used to:

• Create, verify, and manage your gk2 account securely
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods
• Send important account notifications, including security alerts, transaction confirmations, and policy updates
• Conduct identity verification (KYC) and fraud prevention checks in accordance with responsible gaming standards
• Analyse usage patterns to personalise the gaming experience and recommend relevant games such as cricket betting, slots, or crash games
• Comply with applicable legal obligations and regulatory requirements
• Resolve disputes, investigate complaints, and enforce our Terms & Conditions

Legal Basis for Processing

gk2 processes personal data on the following lawful grounds:

• Contractual necessity — processing is required to fulfil the service agreement between gk2 and the user (e.g., managing your account, processing transactions)
• Legitimate interests — we process certain technical data to improve platform performance, ensure security, and prevent abuse
• Consent — where you have explicitly opted in to receive promotional communications or allow optional data collection features
• Legal obligation — processing necessary to comply with applicable laws and regulatory requirements

Sharing Your Information

gk2 does not sell, trade, or rent personal user data to third parties for their own commercial purposes. However, we may share information in limited, clearly defined circumstances as outlined below.

Service Providers & Technology Partners

We work with trusted third-party technology vendors who assist in operating the gk2 platform — including payment processors (such as bKash, Nagad, and Rocket gateways), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), and IT infrastructure partners. These parties are contractually obligated to process your data only as directed by gk2 and in accordance with strict confidentiality requirements. They may not use your data for any independent purpose.

Legal & Regulatory Disclosure

We may disclose user information to law enforcement agencies, regulatory authorities, or other government bodies if required by law, court order, or to protect gk2, its users, or third parties from harm, fraud, or abuse. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement.

Business Transfers

In the event of a merger, acquisition, or sale of gk2's assets, user data may be transferred to the acquiring entity as part of the transaction. We will notify affected users through a prominent notice on our website prior to any such transfer taking place, and the acquiring party will be required to honour the commitments made in this Privacy Policy.

Payment Data & Financial Security

gk2 takes the security of financial data with the utmost seriousness. All transactions processed through bKash, Nagad, Rocket, Upay, or card-based payment channels are handled via encrypted, secure payment gateways. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers.

Transaction data is retained solely for the purposes of fraud prevention, dispute resolution, financial auditing, and regulatory compliance. Records are maintained in an encrypted format and access is restricted to authorised personnel only. Deposit and withdrawal amounts are displayed within your account dashboard in BDT (৳) and are tied to the specific account they belong to.

If you notice any unauthorised transaction in your account or suspect that your financial details have been compromised, contact our support team immediately at [email protected]. We have a dedicated incident response process to investigate and resolve such issues as quickly as possible.

Cookies & Tracking Technologies

gk2 uses cookies and similar tracking technologies to enhance the functionality of our website and improve your experience. A cookie is a small text file placed on your device when you visit a website. We use the following types:

• Essential cookies — required for the core functionality of the site, such as maintaining your login session, remembering language preferences, and preserving shopping cart or game state information
• Analytics cookies — help us understand how visitors use gk2.im, which pages are most visited, and where users drop off, allowing us to prioritise site improvements
• Preference cookies — store your site preferences such as display language (English or Bengali), notification settings, and any customised layout choices

You may disable cookies through your browser settings at any time. However, please note that disabling certain essential cookies may affect the functionality of the gk2 platform, including your ability to remain logged in during a session.

Data Retention

gk2 retains personal data for as long as your account remains active or as long as is necessary to fulfil the purposes for which the data was collected. In practice, this means that account data, transaction records, and activity logs are retained for a period of at least five years following account closure or your last transaction — in line with standard financial record-keeping practices.

When data is no longer required, we take steps to securely delete or anonymise it so that it cannot be linked back to any individual user. If you request deletion of your account or personal data before this retention period expires, we will comply wherelegally permissible to do so, noting that some data may need to be retained for regulatory or legal reasons regardless.

Your Rights

As a user of gk2, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct any inaccurate or incomplete personal data we hold
• Right to erasure — you may request deletion of your personal data, subject to applicable legal retention obligations
• Right to restrict processing — you may request that we limit the way we use your data in certain circumstances
• Right to data portability — you may request a structured, machine-readable copy of your data to transfer to another service
• Right to object — you may object to certain types of processing, including processing based on legitimate interests or for direct marketing

We will respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by an additional 60 days, but we will always inform you of the extension within the initial 30-day window.

Children & Age Restriction

gk2 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you are not permitted to register for an account, make deposits, or participate in any real-money gaming activities on gk2.

If we become aware that we have inadvertently collected personal data from a user who is under 21, we will take immediate steps to delete that data and close the account. Parents or guardians who believe their child has registered on gk2 are urged to contact us immediately at [email protected] so we can act swiftly.

Security Measures

gk2 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls restricting internal data access, regular security audits and vulnerability assessments, and two-factor authentication (2FA) options for user accounts.

While we take every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your gk2 account, keep your login credentials confidential, and log out fully after each session — especially when using shared or public devices.

Changes to This Policy

gk2 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will post the revised policy on this page with an updated effective date displayed prominently at the top of the document. For significant changes that materially affect how we handle your data, we may also send a notification to the email address associated with your account.

Your continued use of gk2 after any policy update constitutes your acceptance of the revised terms. If you disagree with the updated policy, you should discontinue use of the platform and may request deletion of your account by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gk2 handles your personal data, please reach out to our dedicated support team. We are committed to responding to all privacy-related enquiries in a timely and transparent manner.

Our support team is available 7 days a week and aims to respond to all privacy enquiries within 2 business days. Bangladesh Standard Time (BST, UTC+6) applies to all response windows.